Managing a university library is complex. Managing a network of 17 libraries across a large institution is something else entirely. For Chiang Mai University (CMU), the challenge was never just about maintaining collections—it was about creating a seamless, unified experience across multiple branches serving hundreds of thousands of users.
Chiang Mai University Library Director
Traditional library systems are typically designed for single institutions or standalone libraries. CMU needed something fundamentally different: a platform that could connect its entire network, standardize operations, and enable innovation at scale. This is where Alma and Primo come in—not just as tools, but as the foundation of a next-generation library ecosystem.
CMU Library operates across more than 17 branches, each with its own workflows, collections, and user demands. The real challenge was ensuring that all these branches could function as one cohesive system—sharing data, aligning processes, and delivering consistent services.
This challenge is addressed by using Alma to bring every core library function into a single, unified environment. Instead of relying on multiple disconnected systems, CMU can now manage acquisitions, cataloging, circulation, and electronic resources within one platform. This can help reduce duplicate work, improve operational efficiency, and support more consistent, current data across the library network.
The result is creating more integrated operating environment where every branch works from the same real-time information.
One of Alma’s key strengths lies in its ability to unify all library workflows. Whether it’s ordering new materials, managing metadata, handling circulation, or analyzing usage data, everything happens within the same system.
For CMU, this means:
- Streamlined acquisitions and budget management
- Standardized cataloging aligned with global metadata practices
- Real-time circulation across all branches
- Centralized management of electronic resources and licenses
- Advanced analytics without needing external tools
This level of integration not only improves operational efficiency but also empowers library staff to focus on higher-value activities rather than system management.
What truly sets Alma apart for multi-branch institutions is its Network Zone functionality. This feature allows all branches to share bibliographic records and resource data in real time, creating a shared, centralized bibliographic and resource data environment across the network
At CMU, this enables:
- Shared collections across all locations
- Flexible lending policies at both branch and network levels
- Instant reporting at any level—from individual branches to the entire system
Instead of operating as isolated units, CMU’s libraries now function as a coordinated ecosystem.
Modern libraries generate vast amounts of data, but without the right tools, that data remains underutilized. Alma Analytics changes that by providing a unified view of usage trends, service performance, and collection insights across the entire network.
For CMU, this means better decision-making:
- Identifying high-demand resources
- Optimizing budgets based on actual usage
- Planning collections with confidence
Data is no longer fragmented—it becomes a strategic asset.
Alma is not just a system; it’s an extensible platform. Its open architecture allows CMU to integrate with other university systems and future technologies through robust REST APIs.
This flexibility enables connections with:
- University ERP systems
- Single sign-on (SSO) services
- Research databases and repositories
- Custom-built applications
At the same time, Alma’s cloud-native infrastructure removes the burden of IT maintenance. With Ex Libris managing hosting, updates, and disaster recovery, CMU’s team can focus on innovation rather than infrastructure.
Additionally, support for Linked Data enhances discoverability by connecting CMU’s resources to global knowledge networks—expanding the reach and impact of its collections.
While Alma powers the back end, Primo transforms the user experience.
Primo acts as a single discovery layer, allowing users to search across all resource types—books, articles, theses, and digital media—from one interface. This can reduce the need for users to move between multiple systems and help create a more streamlined research experience.
Key features include:
- Full self-service capabilities (renewals, account management, fines)
- Seamless citation export to tools like Zotero and EndNote
- Access to all resources through one search experience
Perhaps most exciting is the Primo Research Assistant, which uses generative AI to enhance discovery. Users can ask questions in natural language and receive targeted, relevant resource recommendations—making research more accessible and efficient.
For Chiang Mai University, implementing Alma and Primo is not just a technology upgrade—it’s a strategic shift.
Together, these platforms create a unified ecosystem:
- Alma ensures efficient, scalable operations
- Primo delivers a modern, user-friendly experience
This alignment supports CMU’s broader vision of becoming a “Leading Gateway to Lifelong Learning, Research, and Innovation,” while also advancing its Digital University strategy.
As universities continue to evolve, libraries must do more than manage collections—they must enable discovery, collaboration, and innovation.
By adopting Alma and Primo, CMU Library has built a foundation that is not only unified and efficient but also flexible and designed to adapt to changing needs. It’s a model for how large academic institutions can transform their library systems into dynamic, connected ecosystems that truly serve the needs of modern learners and researchers.
