Search suggestions:

“The question that we’re trying to solve with the app is: how can we make it easier for them to make the most of these opportunities?"
David Goddard, Head of Digital Experience, UCL
Bringing together university services, resources and opportunities into a single pane is a critical part of UCL’s strategy to simplify the student experience using digital technologies
Bringing together university services, resources and opportunities into a single pane is a critical part of UCL’s strategy to simplify the student experience using digital technologies
Post-relaunch, undergraduate approval of the app rose to 90%
Post-relaunch, undergraduate approval of the app rose to 90%
App push notification open rates average between 40-60%
App push notification open rates average between 40-60%
Over 90% of active users regularly use the app
Over 90% of active users regularly use the app

About University College London

UCL is one of the world’s top universities. At its establishment in 1826, UCL was radical and responsive to the needs of society, and this ethos – that excellence should go hand-in-hand with enriching society – continues today. UCL’s excellence extends across all academic disciplines; from one of Europe’s largest and most productive hubs for biomedical science interacting with several leading London hospitals, to world-renowned centres for architecture (UCL Bartlett) and fine art (UCL Slade School). With an annual turnover exceeding £1 billion, it is a major research and education hub in London and globally.

"We layer on lots of different services and systems that they have to interact with. Simplifying that experience is our fundamental premise for using campusM."
David Goddard, Head of Digital Experience, UCL
Reducing the complexity of the student experience. Goddard’s team are keenly aware of the complexities of the student experience. UCL is using campusM to make life easier for student by bringing all core services and resources into one place, distilling the UCL digital experience into a single pane in the palm of their hands.
"It’s a highly complex experience for students at university. We layer on lots of different services and systems that they have to interact with. Simplifying that experience is our fundamental premise for using campusM. It’s a bewildering set of opportunities they have, and the question that we’re trying to solve with the app is: how can we make it easier for them to make the most of these opportunities?"
David Goddard, Head of Digital Experience, UCL
Delivering features and functionalities at speed. The way in which administrators can use the app to deliver features has been a key benefit of the app. Goddard notes that the ability to experiment and learn about what the product can do within the sandbox environment has allowed his team to innovate about new ways to use the app without impacting the student app experience.
Improving communication with students. Like other institutions, UCL is facing student email fatigue, with an average open rate of 5% for their weekly email communications. They’re seeing a much higher engagement rate with campusM push notifications, with open rates typically fluctuating between 40-60%.
Enhancing the orientation experience. Over 6.5k students completed UCL’s 2022 survey about their welcome and induction experience. The survey showed that support for the relaunched campusM app, UCL Go, rose by 13%, bringing undergraduate approval to 90%.
Meeting student expectations. In the UCL Go student beta tester group, “look and feel” was voted the most important aspect of the app.
"I see campusM very much as an experience and lifestyle product rather than a functional thing. It does address all the hygiene factors like timetable, library, VLE, and you do need to address those factors. But if you can try and make the app a beautiful and pleasurable experience - well that’s been really important to our student body."
David Goddard
Having the right technology will only get you so far. It can make your life easier, if you’re doing things in the right way and if you’re working smart. You need to get the people, the processes, and the culture right in order for technology to deliver.
Don’t underestimate the importance your app’s aesthetics. In the UCL Go student beta tester group, “look and feel” was voted the most important aspect of the app.
Students want to give feedback on their digital experience. “We encouraged students to share their thoughts with us by offering drinks and refreshments,” says Goddard. “But actually, students were very willing to talk to us about what really mattered to them. Their involvement in the design process has been key.”
Leverage your app to get feedback. UCL is using campusM Quick Polls to collect user feedback in real time. “It’s so nice to be able to release a feature, ask beta testers what they think about the feature through the app, and within a minute have 50 responses,” explains Goddard. “That kind of immediacy is a game changer for us.”
"If you can try and make the app a beautiful and pleasurable experience – well that’s been really important to our student body."
David Goddard, Head of Digital Experience, UCL

We Believe Together is Better

Discover a wide range of opportunities to learn, connect and collaborate with peers, experts and other users in the Ex Libris community
Learn
A thoughtfully curated library of comprehensive resources to help every customer maximize the value of their Ex Libris solutions, including tutorials, webinars and much more.
Knowledge Center
Connect
ELUNA and IGeLU are independent global user groups, bringing thousands of customers together who contribute to our product development roadmap and customer support initiatives.
User Groups
Collaborate
From learning about standard support, technical integrations and creating / managing your API integrations, to sharing tips and tricks or asking questions in this active forum.
Developer Network
Influence
Our customers help shape future developments in Ex Libris products and services by sharing ideas, challenges, and user experiences.
Ideas Exchange

See our solutions in action

Visit Demo Center

Our Services

All the Ex Libris consultants, trainers and experienced developers partner with you to tailor your solutions.
Cloud
Services
Our revolutionary cloud services deliver exceptional reliability and the highest levels of security and data privacy across all institutional data, systems and processes.
Learn more
Content
Services
We continuously grow and innovate our content services to support discovery and provide easy access to relevant information, optimizing every aspect of the research and learning experience.
Learn more
Professional
Services
Our best-in-class professional services provided by our global teams ensure on-time and on-budget project implementation and we are with you every step of the way with on-going advice, training, and support.
Learn more
Support
Services
We are committed to ensuring a high level of satisfaction among our customers. Our dedicated support services team attends to your specific configurations and needs on time, every time.
Learn more
Get
Started