Scott Schuetze, Ex Libris
At a time when research libraries are competing with Google for users’ attention, an effective web-scale discovery service can improve the use of your library collections and bolster your library’s role as critical to the research process. When students, faculty, and staff have a good experience using your discovery service—if it’s simple to use, delivers fast and relevant results, and provides accurate linking —they are more likely to use it again and again, making your library an integral part of the research process.
Evaluating your discovery service is important, because it allows you to make sure this service is meeting the needs of users successfully. It can also help you demonstrate the value of your library to your institution.
