Institutions such as the University of Arizona Libraries, Virginia Commonwealth University and the University of Central Florida are rethinking resource sharing, treating it as an integrated part of discovery and access rather than a fallback option.
What if declining request numbers reflect friction rather than reduced ILL requests? At first glance, declining interlibrary loan request volumes suggest a straightforward conclusion: users need less from resource sharing. But a closer look tells a more complex story. When workflows are complex or unclear, users often leave before completing a request. The demand is still there, but it is harder to see.
Libraries such as the University of Arizona Libraries, Virginia Commonwealth University and the University of Central Florida are moving away from standalone resource sharing workflows toward more integrated user journeys. Turning resource sharing into a natural extension of discovery and access, rather than a fallback option.
“The main consideration in making the change to Rapido was the ease of submitting requests and being able to see the progress of a request from the user account. It helps us achieve our goal of improving the user experience.”
Ellen Knight, Library Services Manager for Resource Sharing, University of Arizona Libraries
This is not about adding more tools. It is about removing friction and delivering the intuitive experience your users already expect. When library systems align with these expectations, resource sharing feels like a natural extension of discovery. Download the white paper today to see how your peers are turning resource sharing into a driver of access, engagement and impact.