The Nottingham Trent University Library noticed a decline in borrowing requests and recognized the need to boost the visibility of their resource-sharing service. They also needed to replace cumbersome manual processes with something more automated. As it turned out, Rapido aligned perfectly with a strategic initiative for the university.
In the latest customer story, they discuss how they transitioned from manually processing interlibrary loan requests to adopting an automated approach. The move to Rapido has brought significant back-end efficiencies for library staff. “Staff have found the switch to automation beneficial, and the ability to keep a record within each request has been helpful for troubleshooting,” reports Stacey Brown, Resource Acquisition & Supply Team Leader at Nottingham Trent University. On the user side, the impact was quickly felt, with researchers expressing satisfaction with the faster delivery of articles and chapters. “We’ve received positive feedback from researchers who are delighted with the speed of supply,” Brown notes.
Read the full customer story on the Ex Libris™ website: Nottingham Trent University customer story
