Streamlining library workflows
Easily manage a high volume of requests – Rapido’s efficient workflows and process mapping will save many hours previously spent on manual, multi-step processes. Most borrowing requests can be processed without staff mediation and automatically sent to the lending library, making streamlining library workflows easier than ever. For the exceptional cases, Rapido includes advanced mediation rules that will hold such requests for staff handling, saving library staff time.
Focus on the important requests – Rapido has an advanced, fully customizable, requests sets menus for quick access. This can be defined for each user, with the requests and office tasks they need to work on. Examples can be: New requests from today, Requests waiting for user information. Requests with a lender note, and more.
Seamlessly integrates into existing software
Built on the Ex Libris higher-ed cloud platform – For existing Alma customers Rapido implementation is as simple as setting a feature flag in their production system. No further integration such as SIS or user authentication is needed. For non-Alma customers – this means the solution for streamlining library workflows is built on a stable cloud foundation that supports all the required security and privacy standards and has all the resiliency needed for a high scale product.
Less user errors – With the new shared index in discovery, all metadata for the resource and recipient are drawn from library systems by Rapido’s innovative service so the request can be automatically processed. This eliminates a lot of the current manual request forms which are prone to errors and missing data; resulting in a need for staff mediation.
Bring Resource Sharing to the next level
An end to end discovery to delivery solution – Rapido is much more than a standalone library resource sharing tool as it handles the full operational processes in one system: allowing users to easily find resources beyond the library’s collection in Primo, and for staff to manage the entire process including fulfillment, lending, borrowing and analytics – all from within their existing Alma platform.
Forward looking – Rapido is built looking at future needs in streamlining library workflows – not just existing ones. It already supports both returnables and document delivery, and we are working on two additional digital process initiatives for Controlled Digital Lending and ebook lending (jointly with the EBC ebook lending pilot).
