Project Management
The Ex Libris project management methodology, honed by years of experience implementing software products, allows us to execute and successfully deliver projects on a global scale. The Ex Libris project manager, in collaboration with the customer, verifies the project’s scope, tracks milestones and deliverables, identifies and mitigates risks, and leads the project to its successful completion. Our global reach enables Ex Libris to assign regional project managers who bring with them the necessary product expertise, implementation experience, and language skills to collaborate successfully with customers around the world.
Technical Consulting Services
Each product implementation is accompanied by a suite of services that enable customers to accelerate solution adoption. Depending on the product, our highly experienced team will work closely with the customer to deliver services such as data and set-up analysis, product configuration, business workflow consulting, third-party integration and authentication services, and product training and workshops.
Integration Services for Mobile Campus Apps
A key element in effectively rolling out a campus-wide mobile application and web portal solution is ensuring the relevant information needed by students, staff, and other university stakeholders is accessed and presented seamlessly. The Ex Libris team, which includes integration developers with vast experience integrating with a broad range of systems and services, will work closely with the university’s technical staff in order to set up, build, configure, and deliver the required integration interfaces with the campus’ key local systems and content.
Alma Data Migration Services
Data migration services provided by Ex Libris play an essential role in the rapid adoption of Alma worldwide. Our Global Data Migration team provides data migration services from an ever-growing suite of customer source products to the Alma library services platform, advises on detected data issues, designs conversion specifications for new source products, and develops migration software and documentation. Continual improvements in migration tools and operational processes enable our team to consistently deliver high quality data to our customers.
Knowledge Delivery
Ex Libris Global Knowledge Delivery encompasses product education, customer certification programs and technical documentation. Our product education and documentation content is openly accessible, easily searchable, and provides the foundation for a “blended learning” approach for our project implementations. Access to our product portfolio content is available in several languages, driving higher customer engagement and successful solution adoption and usage for a growing global customer base.
Premium Services
To support the evolving needs of libraries, we offer a broad range of premium services for our library software solutions.
- Managed Services: Managed services enable your organization to focus on core business objectives in a reliable and cost-effective way by outsourcing your day-to-day technical needs to our product experts.
- Signature Services: Value face-to-face interactions, collaboration, and highly connected support during your new ILS implementation? Our experts come to you to make your team’s job easier.
- Technical Services: We offer assistance to overcome technical challenges you might face including data format transformations, 3rd party integration challenges, technical analysis, and special and unique developments.
- Consulting Services: We offer standard or custom training packages to suit every need, as well as provide workflow consulting and optimization services that enable you to apply best practices, realize workflow efficiencies and accelerate your time to value.
Contact us or your sales representative to learn more and discuss your options.
