Ex Libris™, part of Clarivate™, is excited to introduce Knowledge Assistant, the innovative AI-powered chatbot designed to enhance your experience with the Ex Libris Customer Knowledge Center. Currently in beta, this tool is set to revolutionize how you find answers to your questions about the Ex Libris suite of products and services.
Navigating an extensive collection of educational resources can often feel overwhelming. The Ex Libris Knowledge Center houses a wealth of information, from eLearning videos to knowledge articles.
The Knowledge Assistant is here to change that. Whether you have a simple how-to question or need guidance on specific topics, this intelligent chatbot provides a smart and efficient way to get the answers you need. It’s a simple, faster way to navigate an extensive knowledge repository and access concise, relevant answers to your inquiries.
About the Knowledge Assistant and how it works
What sets the Knowledge Assistant apart from traditional web searches is its focus on curated content from our Knowledge Center. It doesn’t just pull random information; it summarizes key insights from our carefully selected resources.
This means you get accurate and direct answers without the clutter of irrelevant search results. Plus, every response includes direct links to source materials, allowing you to dive deeper into any topic that piques your interest.
The Knowledge Center itself is designed as a comprehensive resource for all users of Ex Libris library software products and services, including Alma, Primo, and Leganto. It features articles that cover everything from system configurations to user training, empowering you to make the most of our tools. With the Knowledge Assistant, finding the right information within this extensive repository becomes easier than ever.
The Knowledge Assistant is designed for convenience. You’ll find it conveniently located at the bottom right corner of every page on our site. Whether you need quick information or want to explore our resources more thoroughly, the chatbot is just a click away. You can easily expand the assistant when you need help or keep it minimized to maintain a clean browsing experience.
With the Knowledge Assistant, we aim to streamline your interactions with our resources, making it easier and more efficient to find the information you seek. During this beta phase we’ll work to refine and enhance the chatbox’s capabilities.
Whether you’re a seasoned user of the Ex Libris Knowledge Center or exploring our resources for the first time, we believe this tool will significantly enhance your experience.
We’re thrilled to embark on this journey with you and can’t wait for you to experience the transformation it brings to your interactions with our educational resources.
