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Course Resource Lists: Where Learning Meets Customer Satisfaction

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August 27, 2018 | 1 min read |

Dani Guzman, Ex Libris

In our last blog on the topic of library-centric course resource lists, we discussed how dynamic technologies are making the creation and management of course resource lists much easier for instructors and facilitating their collaboration with academic librarians. But what does this mean for the relationship between institutions of higher education, their students, and the general public?

Colleges and universities have several concerns regarding providing the needed resources for reading lists. The common theme among them is the issue of adequately meeting student expectations. For example, without a coherent resource list process, students experience inconsistency across their various course reading lists and libraries cannot ensure the provision of needed course materials. As a result, students may find it difficult to access materials and stay on top of class requirements, resulting in added anxiety.

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